1. Home
  2. WooCommerce Sync for QuickBooks Online
  3. Troubleshooting
  4. Error 6140: Duplicate Document Number Error, Duplicate Document Number Error

Error 6140: Duplicate Document Number Error, Duplicate Document Number Error

Keep getting this error when pushing an orders to QuickBooks Online?

Error

Error:6140: [Duplicate Document Number Error, Duplicate Document Number Error : You must specify a different number. This number has already been used.]

Cause

A record (invoice, sales receipt, credit memo, etc) already exists in QuickBooks with the same number as the order you’re attempting to push over.

This error ONLY will occur if you have the Custom Transaction Numbers setting turned on in QuickBooks, which allows you to manually edit transaction numbers.

Resolution

  • Search QuickBooks for the order number that is having this error. Most likely, you’ll find a record already in QuickBooks with this number.
  • Remove/re-number the offending entry.
  • In MyWorks Sync > Dashboard, click “Refresh Customers & Products”.
  • The order should push over correctly to QuickBooks.
Updated on December 28, 2018

Was this article helpful?