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  4. Error Number 3060: There was an error when converting the quantity “1” in the field “item quantity”. QuickBooks error message: You cannot set the quantity for items of this type.

Error Number 3060: There was an error when converting the quantity “1” in the field “item quantity”. QuickBooks error message: You cannot set the quantity for items of this type.

Are you seeing this error when syncing orders into QuickBooks Desktop?

Error

Error Number:3060

Error:There was an error when converting the quantity "1" in the field "item quantity". QuickBooks error message: You cannot set the quantity for items of this type.

This error usually occurs when the WooCommerce order contains a coupon/discount, and the Default Discount Product is incorrectly set in MyWorks Sync > Settings.

Troubleshooting Steps

  • Check your Default Discount Product in MyWorks Sync >¬†Settings > Default. The setting should be set to a Non-Inventory or Other Charge type of item – not a Discount type. You can verify the type of item by checking your QuickBooks Item List.
  • If the error remains when re-pushing the order over, check MyWorks Sync > Map > Coupons to make sure an individual coupon code mapping is not incorrectly overriding this setting.
Updated on May 1, 2018

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