Troubleshooting

  • Setup > Addon Modules page isn’t loading fully and displays broken contents

    Cause This is caused by the quickbooks_sync module not reading the hooks.php file. This is usually caused after an upgrade or migrate from a different WHMCS install. Resolution Simply download the attached quickbooks_sync.php file, then rename the current quickbooks_sync.php file in the module folder – and drop this file in....
  • Error: call to undefined function – in modules/addons

    Cause This is caused by WHMCS not reading the quickbooks_sync or paypal_billing_center module hooks.php file. This is usually caused after an module upgrade that encountered an error, or a migrate from a different WHMCS install. Resolution You need to load our hooks file once in WHMCS, so it can realize...
  • Error:-1092: [XML parser said: 6: No XML content to parse., ]

    Keep getting this error when you’re trying to push invoices over to QuickBooks Online? Cause The invoice wasn’t correctly pushed over to QuickBooks Online; QuickBooks Online API underwent a glitch receiving the invoice, or the invoice needs to be re-saved in WHMCS. Resolution Edit and save the invoice in WHMCS to successfully send the...
  • Error: QBO Invoice ID Not Found

    Keep getting this error when you’re trying to push payments over to QuickBooks Online? Cause This invoice for this payment doesn’t exist in QuickBooks Online yet. Resolution Push the invoice related to this payment over to QuickBooks Online first, then re-push the payment over.
  • Fatal Error (64) – Failed opening required: Driver/.php

    Fatal Error (64) Line 56: /home/website/public_html/modules/addons/quickbooks_sync/lib/myworks/QuickBooks/Loader.php require_once(): Failed opening required '/home/website/public_html/modules/addons/quickbooks_sync/lib/myworks/QuickBooks/Driver/.php' (include_path='.:/usr/lib/php:/usr/local/lib/php:/home/website/public_html/modules/addons/quickbooks_sync/lib/myworks') If you’re getting this error, you need to check your Database Password in configuration.php. As noted in the install instructions, you need to ensure your Database Password does not contain the following special characters (all others are compatible)...
  • Fatal error: Error Num.: Error Msg.: SQL: SHOW TABLES Database:

    Keep getting this error when you’re trying to install our WHMCS QuickBooks Online Module? Error Fatal error: Error Num.: Error Msg.: SQL: SHOW TABLES Database: /my_database in /home/user/public_html/modules/addons/quickbooks_sync/lib/myworks/QuickBooks/Driver/Sql/Mysqli.php on line 0 Cause The database password for your WHMCS database (specified in your configuration.php file) contains an invalid character – one...
  • Export Product Error – Please choose an income account…

    Are you getting this error when attempting to sync invoices from WHMCS to QuickBooks Online? Error Export Product Error – Invalid product account. Please choose an income account in Module Configuration -> Default QBO Product Account. Resolution Visit Settings > Module Configuration in our module menu bar (also accessed by...
  • PHP ionCube Error: The file ….hooks.php is corrupted.

    As of April 1st, our modules are fully compatible with WHMCS V7.5, and PHP V5.6, V7.0 & V7.1. Due to the range of compatibility that we now support, we encode our modules with the latest version of ionCube encoder – which requires that ionCube Loader V10.x or later be active...