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Error 10417 – Transaction did not complete with the customers selected payment method

Are you getting this error when attempting to charge clients with our PayPal Billing gateway?

Error

L_ERRORCODE0 => 10417 L_SHORTMESSAGE0 => Transaction cannot complete. L_LONGMESSAGE0 => Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the customers selected payment method. L_SEVERITYCODE0 => Error

Resolution

Your client doesn’t have sufficient funds in their PayPal account – and/or sufficient backup payment methods connected to their PayPal account to complete the payment. Please advise them to add funds to their payPal account and/or wait a few days to re-charge them.

Updated on August 14, 2017

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