Troubleshooting

Are you getting this error when attempting to charge clients with our PayPal Billing gateway? Error L_ERRORCODE0 => 10417 L_SHORTMESSAGE0 => Transaction cannot complete. L_LONGMESSAGE0 => Instruct the customer to retry the transaction using an alternative payment method from the customers PayPal wallet. The transaction did not complete with the...

As of April 1st, our modules are fully compatible with WHMCS V7.5, and PHP V5.6, V7.0 & V7.1. Due to the range of compatibility that we now support, we encode our modules with the latest version of ionCube encoder – which requires that ionCube Loader V10.x or later be active...

Cause This is caused by WHMCS not reading the quickbooks_sync or paypal_billing_center module hooks.php file. This is usually caused after an module upgrade that encountered an error, or a migrate from a different WHMCS install. Resolution You need to load our hooks file once in WHMCS, so it can realize...