Troubleshooting

  • Waiting Another Service is Updating

    Is the Web Connector freezing with the below message while AutoRun is enabled? Error Message: “Waiting Another Service is Updating” Resolution In your Web Connector, either turn AutoRun off, or set it for a larger value. This error is caused by this value being set too low (aka 10 minutes),...
  • Authentication Failed

    Are you getting the below error message when attempting to run the Web Connector?  Error Message: “Authentication Failed” Resolution This means that QuickBooks is unable to securely connect to our sync on your site. There are a few possible causes for this: Your local computer firewall is not allowing access...
  • Error: Receive Response XML Failed

    Are you getting the below error message when attempting to run the Web Connector?  Error Message: “Receive Response XML Failed” Resolution This means that QuickBooks is receiving an error from our sync when attempting to connect. There are several causes for this: Your site is adding a blank extra line...
  • Could not verify the web application server certificate

    Are you getting the below error message when attempting to add our application to the Web Connector? Error QBWC1048: QuickBooks Web Connector could not verify the web application server certificate. QBWC1051: The new application was not added Resolution This means that QuickBooks is unable to verify a valid SSL on your...
  • Error connecting to QuickBooks / Application requested to abort

    Are you getting the below error message when attempting to run the Web Connector?  Error Message: “QBWC1013: Error connecting to QuickBooks” or “Application requested to abort” More Information This typically means that the Web Connector is having problems correctly connecting to your QuickBooks company file. Follow the below steps to get...