Troubleshooting

  • Waiting Another Service is Updating

    Is the Web Connector freezing with the below message while AutoRun is enabled? Error Message: “Waiting Another Service is Updating” Resolution In your Web Connector, either turn AutoRun off, or set it for a larger value. This error is caused by this value being set too low (aka 10 minutes),...
  • Authentication Failed

    Are you getting the below error message when attempting to run the Web Connector?  Error Message: “Authentication Failed” Resolution This means that QuickBooks is unable to securely connect to our sync on your site. There are a few possible causes for this: Your local computer firewall is not allowing access...
  • Error: Receive Response XML Failed

    Are you getting the below error message when attempting to run the Web Connector?  Error Message: “Receive Response XML Failed” Resolution This means that QuickBooks is receiving an error from our sync when attempting to connect. There are several causes for this: Your site is adding a blank extra line...
  • Could not verify the web application server certificate

    Are you getting the below error message when attempting to add our application to the Web Connector? Error QBWC1048: QuickBooks Web Connector could not verify the web application server certificate. QBWC1051: The new application was not added Resolution This means that QuickBooks is unable to verify a valid SSL on your...