Common Questions

  • How are mappings handled on an ongoing basis?

    Once you install our WooCommerce Sync for QuickBooks Online plugin and begin configuration, you’ll just need to map EXISTING data (customers, products, etc) to complete the initial setup. Once syncing is active, all new records created in WooCommerce, will be synced to QuickBooks Online. In the case of Customers and...
  • What does “Mapping” mean, and why do I have to Map my customers and products?

    After installing our WooCommerce Sync for QuickBooks Online plugin, one of the final configuration steps is mapping, or linking – existing WooCommerce data to corresponding QuickBooks Online data. The two main data types that need to be linked are customers and products. This is accomplished by visiting MyWorks Sync > Map, and clicking...
  • How do I switch to connect to a different QuickBooks Online company?

    Sometimes in the course of using our integration – you may need to connect to a different QuickBooks Online company – whether you’re switching from sandbox to live, or you simply are changing QuickBooks Online companies. Here’s the steps to do so. Go to MyWorks Sync > Connection in your WordPress Admin. Scroll...
  • Moving/migrating WooCommerce stores with our integration

    Sometimes in the course of using our integration – you may need to move your site to a different host, or copy a staging site you’ve been working on to the live instance. When doing so, all of your plugin-side settings & mappings will be saved, as long as the...
  • What is the difference between mapping and pushing data?

    During setup of our integrations, a common question we receive is understanding the difference between mapping data (in MyWorks Sync > Map), and pushing data (in MyWorks Sync > Push). When to map data? If data like customers and products exist already in both WooCommerce and QuickBooks, they should be mapped...