Troubleshooting

  • WP Engine Known Compatibility Tweaks

    Quite a few of our users are hosted with WP Engine, and we recommend WP Engine as a robust hosting platform for any wordpress site. In fact, you can get 20% off your account with them as a MyWorks user. One of the only issues we’ve seen with our users...
  • Error:QuickBooks found an error when parsing the provided XML text stream.

    Keep getting this error when pushing customers or orders to QuickBooks Desktop? Error Error Number:0x80040400 Error:QuickBooks found an error when parsing the provided XML text stream. Cause The data being sent to QuickBooks Desktop most likely includes a special character that QuickBooks Desktop does not support, or a field being...
  • Error 3140: There is an invalid reference to QuickBooks InvoiceLineItem SalesTaxCode “”

    Keep getting one of these error when pushing orders to QuickBooks Desktop? Error Error Number:3140 Error:There is an invalid reference to QuickBooks InvoiceLineItem SalesTaxCode "" in the Invoice line. Error:There is an invalid reference to QuickBooks InvoiceLineItem SalesTaxCode "10000-1162485497" in the Invoice line. QuickBooks error message: You can't set taxable...
  • Error: QuickBooks Customer Not Found

    Keep getting this error when pushing orders to QuickBooks? Error QuickBooks customer Not Found Cause The most common issue here is when this error is paired with a “Duplicate Name Exists” error – when pushing an order to QuickBooks. This signifies that the customer for this order already exists in...
  • Running sync testing – best practices

    It’s usually very common for a store admin, web developer or accountant to want to run tests with our integration when initially conducting setup / testing. When doing so, we have a few best practices to share to ensure that testing is as seamless and easy as possible. It is...
  • Error Number 3060: There was an error when converting the quantity “1” in the field “item quantity”. QuickBooks error message: You cannot set the quantity for items of this type.

    Are you seeing this error when syncing orders into QuickBooks Desktop? Error Error Number:3060 Error:There was an error when converting the quantity "1" in the field "item quantity". QuickBooks error message: You cannot set the quantity for items of this type. This error usually occurs when the WooCommerce order contains...
  • Error 3180: The Transaction Sales Tax cannot be left blank

    Are you seeing this error when syncing orders into QuickBooks Desktop? Error Error Number:3180 Error:There was an error when saving a Invoice. QuickBooks error message: The Transaction Sales Tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items, so non-taxable sales will be...
  • Object reference not set to an instance of an object

    If the Web Connector is freezing/crashing when connecting to QuickBooks with our sync – and logging the error “Object reference not set to an instance of an object” – there are a few reasons why this may happen. Exception in UpdateSelected() This means that you’re missing a Company Name /...